Calling All Upstarters!

CULTURE AMBASSADOR WANTED! 

We are Upstart 13. We are humble, hungry, and competent people who are radically changing the expectation and experience of outsourcing for all participants by challenging barriers that create inequality and by bringing down borders in technology for people everywhere. We’re all about delivering value and doing big things. We have become a game-changer for teams around the world who look to Upstart’s services as a differentiator.

Job Description:

As Upstart13 evolves into a culture-driven, AI-powered organization, our Culture Ambassadors are the heartbeat of our people experience. Working closely with the Culture & People Ambassadors Lead (CAPA Lead), you will help activate a thriving, connected, values-aligned environment where every Upstarter feels supported, recognized, and empowered to grow.

This is a hands-on, mid-level role ideal for someone who loves operational excellence, human connection, community building, and the craft of shaping culture day-to-day.You will serve as a bridge between strategy and execution—turning ideas into programs, insights into actions, and culture into an everyday lived experience across our remote team.

Responsibilities:

1. Culture Activation & Engagement

• Support the rollout and reinforcement of F.L.A.R.E. values across the organization.
• Help plan and execute culture-building initiatives such as Coffee Talks, U13 Olympics, virtual hangouts, and hybrid pop-ups.
• Serve as a “culture champion,” ensuring teams feel connected, heard, and aligned through consistent check-ins.
• Partner with the CAPA Lead to design and deliver lightweight workshops, rituals, and engagement experiences.

2. Recognition & Communication

• Manage the day-to-day operation of our recognition and rewards program.
• Track and highlight F.L.A.R.E.-aligned behaviours across teams.
• Support internal communications—announcements, newsletters, content drafting, updates, and cultural storytelling.
• Collaborate with the Internal Comms & Design Specialist to bring culture initiatives to life.

3. Programs & Processes Support

• Assist with onboarding cultural touchpoints—welcome experiences, buddy programs, learning orientations.
• Maintain people-related documentation in Confluence and ensure information is updated, clear, and accessible.
• Help execute well-being initiatives, feedback cycles, surveys, and pulse conversations.
• Contribute to the continuous improvement of people processes, ensuring they reflect clarity, belonging, and high performance.

4. Insights & Listening

• Conduct ongoing culture listening through surveys, informal conversations, and follow-ups.
• Identify trends, risks, and opportunities, and report meaningful insights to the CAPA Lead.
• Help track engagement, recognition activity, and participation metrics.

Technical skills:

• 2–4 years in People, HR Operations, Culture, Internal Communications, or
  Community-building roles, ideally in remote-first or fast-growing teams. 
• Strong organizational and coordination skills with a bias for execution.
• Empathetic communicator and skilled listener. 
• Creative mindset with an eye for community activation and engagement.
• Comfortable with digital tools (bonus for BambooHR, Confluence, Canva).
• Ability to manage multiple tasks with clarity and calm.
• Data-curious—able to interpret basic metrics and translate insights into recommendations.

Soft skills: 

• Organized, proactive, and able to manage multiple small tasks simultaneously.
• Curious, creative, empathetic, and attentive to detail.
• Comfortable working in remote environments and collaborating digitally.

Why Upstart13?

• We put people first at Upstart 13! We believe the world is filled with amazing people and we are willing to go to great lengths to seek out others who share our values to join our cause of bringing down borders in technology for people everywhere.
• We develop leaders at Upstart 13, we focus on what matters to do meaningful work, we own our shit, we stay curious, and we understand responsibility leads to giving. We do big things, together!
  

Perks:

• Job-type: long-term, full-time job.
• Fully remote.
• USD competitive salary.
• 20+ Paid time off days.

Are you ready to join our cause? Be sure to ask, “why 13?”