Solutions Architect (DX)
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Calling All Upstarters!
SOLUTIONS ARCHITECT WANTED!
We are Upstart 13. We are humble, hungry, and competent people who are radically changing the expectations and experience of outsourcing for all participants by challenging barriers that create inequality and by bringing down borders in technology for people everywhere. We’re all about delivering value and doing big things. We have become a game-changer for teams around the world who look to Upstart’s services as a differentiator.
Job Description:
We are looking for a Solutions Architect with Digital Experience to join our international team. This person will be designing and implementing cutting-edge digital solutions to improve customer engagement and drive business growth. This role combines expertise in technology, user experience, and digital strategy to develop seamless and innovative digital experiences across all customer touchpoints. The Solutions Architect will work closely with cross-functional teams, including marketing, IT, and product development, to ensure the delivery of cohesive and impactful digital customer journeys. This person is the technical reference of the DX team(s) for the project and departments for support.
Responsibilities:
- Design and architect comprehensive digital solutions that enhance user satisfaction and engagement.
- Collaborate with stakeholders to define digital experience objectives and transform them into technical specifications and innovative solutions.
- Define and communicate the technical strategy for the project(s), ensuring alignment with business objectives.
- Provide guidance on technology selection, frameworks, and tools to achieve project goals.
- Manage risks, business constraints, and limitations as part of the technology strategy.
- Evaluate and integrate the latest digital technologies and trends to stay ahead of customer expectations and competitive pressures.
- Lead the development and implementation of user-centric designs, ensuring optimal user experience across web, mobile, and other digital platforms.
- Work with data analytics teams to leverage customer insights and feedback in improving digital touch points.
- Provide leadership and guidance to project teams, ensuring best practices in UX design and technology are followed.
- Foster a culture of continuous improvement by regularly reviewing digital platforms for enhancements.
- Work closely with cross-functional teams, including developers, DevOps, and other stakeholders, to drive technical excellence and delivery of high-quality solutions.
- Act as a bridge between the development team and other teams like IT, Business, and the executive leadership team.
- Support the CTO with technical communication when needed.
Qualifications
Experience:
- Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.
- Proven experience in architecting and implementing digital solutions with a strong focus on user experience.
- Proven experience in designing and developing scalable, high-performance, and secure solutions.
- Comprehensive understanding of web and mobile technologies, UX/UI design principles, and digital marketing strategies.
- Experience with digital analytics, SEO, content management systems, and e-commerce platforms.
- Strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Leadership, and project management skills.
- Innovative thinker with the ability to translate complex business requirements into effective digital experiences.
- Ability to lead and mentor people, fostering collaboration and delivery of high-quality software solutions.
Bonus skills:
- Experience with Data & AI is a big plus.
- Experience with DevOps practices, CI/CD pipelines, and containerization technologies.
Soft skills:
- Exceptional communication skills (in English): Effective communication and collaboration.
- Leadership: Strong leadership to set the technical roadmap and guide teams toward success.
- Problem-solving: Analyze complex problems and craft creative and simple solutions.
- Adaptability: Monitor technology trends and openness to changes.
- Teamwork: To be able to work with stakeholders that are technical and non-technical.
Why Upstart13?
- We put people first at Upstart 13! We believe the world is filled with amazing people and we are willing to go to great lengths to seek out others who share our values to join our cause of bringing down borders in technology for people everywhere.
- We develop leaders at Upstart 13, we focus on what matters to do meaningful work, we own our shit, we stay curious, and we understand responsibility leads to giving. We do big things together!
Perks:
- Job type: a long-term, full-time job.
- Fully remote.
- USD competitive salary.
- 20+ Paid time off days.
Are you ready to join our cause? Be sure to ask, “Why 13?”
- Department
- Software Development
- Role
- Software Architect
- Remote status
- Fully Remote
- Employment type
- Full-time
About Upstart 13
Our vision is to change the outsourcing industry by radically redefining the expectation and experience for all participants – our people and our customers. We know our people will be at their best when they are growing professionally, excited about their work, trusted with freedom and responsibility, and when they feel supported and known by other Upstarters.
As you consider applying to Upstart 13, consider the following as a small sample of the support and investment Upstart will be making in you.
Growth
- Be an integrated part of the Upstart 13 family.
- Get involved with a Community of Practice.
- Gain access to personal development and upskilling plans.
- Earn International project and team experience.
Excitement
- Participate in high-growth tech industries (e.g., Healthcare, PropTech, e-Commerce, Gaming, and more).
- Join cutting-edge Innovation, Enterprise, and Startup accounts.
- Do meaningful work and solve complex problems.
Trust
- Enjoy fully remote work.
- Receive a long-term contract with the job security that comes with a portfolio of customers.
- Gain the opportunity to shoulder responsibility and take ownership of your work.
- Get paid a salary in USD to the bank account of your choice via Payoneer, TransferWise, PayPal and more.
- Take the opportunity to pitch and receive funding for your own idea (#UpstartMyDream).
Support
- Be supported by a fully dedicated employee experience team.
- Enjoy paid time off plus eight floating holidays.
- Receive multi-day allocation for sick leave.
- Access private English instruction.
- Access a more inclusive community (e.g., The Uprising, supporting Women in Tech).
And join spontaneous gatherings to take a break from work, laugh, connect with others in the company and even ride horses (be sure to read the fine print).
Solutions Architect (DX)
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